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Meet the Team
Insurance, at its core, is a moral and empathetic product, which requires very personal conversations, and as well as providing honest and accurate advice, our staff will listen and talk to you as a "person" not as a "just another customer".
Fenella Pole
Company Director
Senior Financial & Business Insurance Advisor
Being a directly authorised firm – compliance is extremely important to ensure that we are giving correct & honest advice and following FCA rules – Fenella who completed an honours degree in risk management prior to the inception of The Insurance Helpline is perfectly equipped to carry out company compliance to the highest standard – she is also the most experienced adviser in the company and can advise on any of our products and services
Kieran Pole
Chief Executive Officer
Senior Financial & Business Insurance Adviser
After running a successful sales & marketing organisation for 6 years – Kieran started The Insurance Helpline (with Fenella his sister) with a genuine intention to help people with all aspects of insurance as he realised that people’s knowledge and understanding about ‘insurance’ is in many cases non-existent – his goal was to explain insurance products to customers in an easy to understand way so that they can ultimately make the correct decision as how best to protect their assets and family – his friendly and empathetic approach makes him very easy to talk to and he has been advising customers on all aspects of insurance & financial products since the company began
Indira Pole, MBBS FFARCS
Trust / Will / Estate Adviser
Member of Will Writing Society
Dr Indira Pole - after retiring from medical practice – she joined The Insurance Helpline at its inception - her role is to provide ongoing medical training to financial advisers and staff - she is also legally qualified as a WILL / TRUST / POA / Estate Adviser - Indira’s biggest strength is providing awareness and education to customers in a way that is easy to understand
Natalie Childs
Senior Protection Adviser
Natalie joined us in 2020 just after COVID started - starting as an administrator she quickly progressed and wanted to achieve more in our company – after successfully training and qualifying as a protection adviser she has gone from strength to strength and is now one of our top and senior advisers – her bubbly and caring attitude towards customers makes her a joy to deal with which has allowed her to develop strong relationships with thousands of our customers – she has been one of the best assets to The Insurance Helpline team and someone that we as a company and our customers can rely on to deliver what she promises
Donna MacDonald
Business Operations Manager
Donna is the first point of contact for our customers when they call in – talking ‘insurance’ is never exciting but Donna makes it interesting and hassle free so that our customer felt at ease when they are referred to one of our advisers – she was employed as an Area Retail Manager prior to joining us so her skillset was already in place in terms of dealing with customers and managing staff – she took to her position perfectly even though she had no experience in this industry - and has always shown a great attitude towards her position and what she wants to achieve – Donna is definitely one of the hardest workers in the company and will go the extra mile to make sure that customers are contacted without delay
Rachel Kitchen
Customer Retentions Officer
With nearly 30000 customers on our database we will always have customers that need to change or cancel their policies for a variety of reasons – we advise all of our customers to contact us before cancelling any policies and we can give them new and correct advice based on their change of needs (mortgage / children / job / health etc) – Rachel speaks to our customers when a change / cancellation happens and will make the process easy and quick – usually customers are going through a busy time when these changes happen so Rachel’s calm and relaxed approach makes the customer feel un-stressed and the policy change simple
Jacqueline Gallagher
Trust & Adviser Administrator
Jacqui’s predominant role is to ensure that all of our customers have written their life insurance policies into TRUST – this ensures that the payout money from your policy is released by the insurer and pays out to your nominated beneficiaries – many customers have difficulty choosing TRUSTEEs or they think it is complicated - so Jacqui’s is on hand to chat to the customer and explain the ‘rules’ and the role of the TRUSTEE in simple terms to help the customer make the correct decision – this is a very important role within our business and Jacqui’s knowledge and organisational skills make her perfect for it
Anna Cairney
Home & Business Insurance Adviser
Home insurance & business insurance policies need checked every year to make sure the policy information is still accurate and a price comparison check – Anna deals with renewals for our existing customers – she will also give advice on all aspects of business insurance to new and existing customers – this part of our business is growing fast with a lot of new customers contacting us to have their policies checked – Anna’s efficiency plays a big part in her ability to carry out this role successfully
Lee Dibble
Adviser Administrator
Lee is a great multi-tasker – she supports the advisers with all administration aspects of advice process – she also speaks to underwriters about specific customer medical conditions which may affect a policy – processing life insurance applications requires great attention to detail to ensure that medical information is disclosed accurately and the policy is correctly put in force – her role is ever evolving as insurers processes and medical guidelines change quite often so she needs to adapt to new challenges which she does with no hesitation
Megan Limmer
Medical Adviser & Paraplanner
Having worked as a mid-wife within the NHS for 6 years – Megan joined us already having vast medical knowledge and people skills - which are key elements to being an accomplished adviser within our firm – she deals directly with medical underwriters - and provides sound medical advice to customers who have existing health conditions which may affect their policy – she is also on hand to support financial advisers with the advice process and deal with claims
Keshan Nahar
Business Development Manager
Keshan is responsible for promoting our business with the intention of bringing other business owners on as Introducers to The Insurance Helpline – we currently have Introducer Agreements with many accountancy and legal firms (as well as other businesses)who will regularly send us clients who wish to seek advice about any of our products & services – and for this we pay an Introducer Fee to these firms – if you are interested in finding out more about becoming and Introducer then get in touch with Keshan
Rhythm Khokher
Trainee Administrator
Rhythm is our youngest member of the team - she currently studying corporate law at university and is working with us part-time – she carries out various administrations tasks to ensure our customers casefiles are accurate and up to date with the correct documents