“Exceptional customer service. Nothing was ever
too much trouble, regardless what time of day or night.”

“Exceptional customer service. Nothing was ever
too much trouble, regardless what time of day or night.”

Testimonials

At The Insurance Helpline we pride ourselves on customer service. Our approach is firmly one of providing accurate and informed advice in the belief that sales will follow if we do our job well. It’s not just our name, it’s how we operate and we like to think our many satisfied clients feel the same, and are more than happy with the help and advice we provide, not to mention the money we save them! 

"Helpfulness, knowledge and patience were second to none"

I contacted Kieran as a returning customer, I was moving to a new house and needed to top up my life insurance/critical illness. Kieran ran through all the necessary questions and was extremely thorough and was able to offer me a policy that was actually better than I currently had. He also spent time discussing my husband’s situation as he as a pre-existing health condition. His helpfulness, knowledge and patience were second to none.

Laura McLean
Glasgow
Customer since 2014

"Your friendly approach and that of your staff was exceptional"

Just a wee note Fenella to say thanks for the good advice and quickness setting up our life cover policies. Your friendly approach and that of your staff was exceptional and I would not hesitate to recommend your company to friends and family.

David & Elizabeth Manson
Edinburgh
Customer since 2015

"Exceptional customer service"

The advice provide by Kieran from the outset was very honest and always puts the customer first. Kieran is very knowledgeable in his field and this put me at ease from the outset. I’ve spoken to many of the staff with regards to my insurance policies and Wills. At all times the staff were very helpful and the information provided was to the point and always relevant to what was being discussed.

Exceptional customer service. Nothing was ever too much trouble regardless what time of day or night. You can be assured that from the outset you are taken care off. Very quick response time to queries made. I would often have an answer to my queries within 10 mins of contacting Kieran or a member of his team.

Kieran and his team ALWAYS put the customer first and ALWAYS look for the best value for the customer. Many of my queries were answered and actioned by Kieran when he was on holiday. This shows exceptional qualities of a true people person. No matter which member of the team I spoke with they were friendly and always asked how my day was. Nothing was to much trouble and they deal with your queries with a smile on their face.

From the first meeting with Kieran I was put at ease by his view on what was best for me and my family. Kieran is friendly knowledgeable and his approach never makes you feel as if it’s a sales call. He always has the best interest of the customer at the fore front of any discussion he has with you and your family.

I would definitely recommend Kieran and his team. They are friendly honest and always put the customer first. Nothing is ever to much trouble.

Craig Peattie
Glasgow
Customer since 2013

"Keep up the good work!"

Hi Kieran, I would like to take this opportunity to thank you all your help with our medical, life & critical insurance you have arranged, you, along with your ever friendly staff, who always seem to go the extra mile, with your customer service & queries, which always seem to be dealt with in very speedy, but in a professional manner. As you know I have referred a number of friends to your service & they all seem to very happy with you. Keep up the good work!

Cary Griffin
Cumbernauld
Customer since 2013

"The Insurance Helpline put customer care at the forefront of everything they do"

I heard of The Insurance Helpline by word of mouth, from a friend who recommended them. I spoke to Kieran Pole who was incredibly helpful at finding me the right insurance policy catered to my individual lifestyle and needs.

Kieran knew that I work nine to five and couldn’t call during those hours, so he went above and beyond and took calls from me out of hours in order to satisfy my requirements. At no point did Kieran put any pressure on me to purchase a particular product and I felt that this demonstrated that The Insurance Helpline put customer care at the forefront of everything they do.

My policy has been in place for some time now and Kieran is still happy to help me with any queries I may have.

Susan Hillis
East Kilbride
Customer since 2019

"You looking for the best option for you"

I would highly recommend The Insurance Helpline for any insurance needs. I had the pleasure of working with Kieran when I needed support and guidance identifying the best options for my family and for me.

He is very knowledgeable regarding the options available in the market and the plusses and minuses for each one. He was able to provide us, with clarity, a solution tailored to our lifestyle and financial needs.

The process was straight forward and focused on offering support and information, and at no point was it a sales push. Keiran is a great communicator, and he constantly informed us of the progress. He when above and beyond to support us in the direct communication with the insurance provider when things were not progressing as smoothly as they should have been.

If you need help assessing your current insurance contracts or are you looking for the best option for you – look no further! With The Insurance Helpline you get the support and guidance without the stress of spending endless hours on the phone trying to find and compare options.

Elena Bostan
Bristol
Customer since 2019

"I can only say great things about these guys"

What can I say about the insurance helpline team other than wow. From my initial meeting with the very knowledgeable Keiran to the great communications the help I recieved has been impeccable. Keiran and his team went the extra mile to answer all my questions and make the process understandable and easy to pick what was best for me and my family. At no point does it feel like a sales appointment as Keiran went out his way to save me money which I found rare indeed.

I can only say great things about these guys and this is my 3rd time coming back to them for help and advice. Thanks again Keiran. Well done to all the team behind the scenes who have helped me.

David Kiff
Falkirk
Customer since 2019

"Listened to our needs and helped guide us"

Kieran was great. He came to the house at a time that suited us and was friendly and approachable. He listened to our needs and helped guide us when we were unsure. He didn’t try and sell us the most expensive policy but honestly and openly talked through several different options. We had regular email communication including excellent ‘after sales’ care. I would happily recommend to friends and family.

Catriona & Kenny Hardie
Eaglesham
Customers since 2019

"Went above and beyond"

We recently upgraded our Life/Critical Illness cover and received an excellent service. We worked with Kieran and he couldn’t do enough to ensure that we had the right cover in place. He always responded the same day to emails or phone calls and was extremely knowledgeable when talking about the products, which gave me confidence that he really understood us and the policies. Kieran even offered to meet with us if we were unsure of anything and wanted to go over it in person.

I normally don’t write reviews for products or companies as often I feel they are just doing their job but Kieran always went above and beyond and put up with me going back and forward with all my questions, as I like to ensure I understand what I am buying. I would definitely recommend this company to family/friends and I never felt pressured to go ahead with the policy.

Michelle Woodward
Newcastle
Customer since 2014

"Great advice received from very knowledgable staff"

Have just updated my critical and life insurance policies with The Insurance Helpline. Great advice received from very knowledgable staff. Kieran and Fenella are always available to answer any questions and offer support. Very friendly team and very approachable. They allow you the time and space to make your own choices. Will continue to recommend to family and friends.

Susan Fleming
Falkirk
Customer since 2013

"From the word go they have been brilliant"

I would definitely recommend The Insurance Helpline. From the word go they have been brilliant. Their advice and knowledge of life insurance and critical illness policies are second to none. Always there to answer a query night and day and absolutely went the extra mile to make sure everything went smoothly. I say this as Kieran was fantastic trying to sort out the review of my husband’s policy. He went above and beyond to sort out the relevant information and obtain what was required to update the policy, more so than any advisor I have ever dealt with. He was always available to answer my questions and always in a really caring and friendly manner. I feel as though The Insurance Helpline really care about you as an individual and do everything to make sure your needs are catered for. They never give you the hard sale; they give you all the information and are completely honest with their advice so that you can make an informed decision without feeling pressured in any way. I highly recommend this company and have done so on several occasions.

Pauline Paul
Kilmarnock
Customer since 2014

"I would totally recommend this company"

I would totally recommend this company as the prompt, friendly, advice, knowledge & complete uniqueness of circumstances & needs are strongly taken on board, therefore an individual package is put in place to give u reassurance & peace of mind, when needed.This is all done again in a very friendly, professional manner by the fabulous Kieran Pole.

Catherine McNair January
Johnstone
Customer since 2013

"I’ve actually already recommended them to a number of friends"

I recently took out a life insurance policy through The Insurance Helpline. Kieran was really helpful and has a great knowledge and understanding of all the different policies available, and what would suit the needs of my wife and I. There was no hard sell when dealing with Kieran and he only tried to get me a better deal than my previous insurer without any pressure.

With the policy I’ve taken out there’s been a few occasions when I’ve had queries with the policy benefits and these have been answered instantly by the helpful staff at The Insurance Helpline. I would personally recommend them to anyone looking to take out an insurance policy. I’ve actually already recommended them to a number of friends, who’ve since taken out a policy with The Insurance Helpline.

Allan Storer
Glasgow
Customer since 2012

"Nothing was too much trouble"

We can’t recommend the Insurance Helpline highly enough with the staff providing a personal and honest service. The quality of advice and help we received from Keiran was excellent, nothing was too much trouble and any query we had was quickly and efficiently answered. As a result we have not hesitated to recommend them to family and friends as they really take the time to find the best cover that is right for you.

Kirsty Fotheringham
Cumbernauld
Customer since 2019

"I’ve enjoyed the banter and trust them to help me make the best decisions"

Kieran has advised me on my Life Insurance since 2014 when he initially came to visit me at my home. His advice was top class and he made it extremely easy to understand how life insurance works and the different types of policies that are available. I also had an issue with another firm who mis-sold me a poor quality policy in 2018 by lying to me and Kieran went above and beyond to rectify this issue for me and get me back on a great quality policy. I wouldn’t hesitate to recommend him and his company to anyone, as they have helped and advised me loads and I couldn’t fault their service in any way. 1st class in every aspect. It’s been good to get to know Kieran too on a personal level which makes dealing with him even easier as there is no pressure at any stage and he actually makes it fun. I’ve enjoyed the banter and trust them to help me make the best decisions always with what you do.

Emma Higgins
Kirkcaldy
Customer since 2014

"Wouldn’t entertain dealing with anyone else"

I have been with the IHL now for about 8 years and wouldn’t entertain dealing with anyone else. Fenella has built up a great understanding of my families needs and her knowledge and experience is clear to see. She keeps me up to date with everything she is doing and really makes me feel as though her number one priority is my family. I am left with no doubt that the service we get is value for money.

Samantha Duffy
Glasgow
Customer since 2014

"The highest standard of care and respect"

My experience with The Insurance Helpline has been next to none. They went the extra mile to cater to my needs and wishes, plus everything I requested was not out of their reach to achieve. The company was recommended to me by a close friend who had previously had an excellent experience with them. I simply phoned up and was greeted by a pleasant and professional member of staff who was knowledgable in all aspects of insurance policies. It was an easy and informative conversation which was not forced and this filled me with trust in them and resulted in me taking out multiple insurance policies, from life insurance to home and landlord insurance. I have only been contacted from the company to discuss my policies and if had any queries it was easy to speak with a member of staff face to face or via email which was followed by a swift reply. Being a business owner myself who interacts with customers on a daily basis I believe they should be treated with the highest standard of care and respect, so I was pleasantly surprised when this was the same care I received from The Insurance Helpline. If you are looking for a company who goes above and beyond the simple standard of care then I would highly recommend The Insurance Helpline to you.

Neil Smith
Airdrie
Customer since 2019

Life Insurance

Policies that will pay out to your family in the unfortunate event of your death.
> Read more

Critical Illness

Insurance polcies that will pay-out if you suffer from a named and defined illness.
> Read more

Income Protection

Weekly or monthly payments if you are unable to work due to an accident or injury.
> Read more

Impaired Lives Insurance

For people who have or have had health issues that make it difficult to get insurance.
> Read more

Funeral Plans

A pre-paid plan that will ensure that your desired funeral wishes are carried out.
> Read more

Mortgages & Remortgages

Our whole of market approach boasts a 100% success rate for mortgages & remortgages.
> Read more

Trusts & Taxes

Ensure your insurance policies avoid delay paying out in event of death & tax issues.
> Read more

Will Writing & POA

Our expert, in-house, wills adviser is registered with The Society of Will Writers.
> Read more

Home Insurance

We recommend insurers whose claims statistics have been rated the best in the UK.
> Read more

Business Insurance

From butchers to accountants, we can advise on all your business insurance needs.
> Read more

Insurance Claims

Making an insurance claim can be daunting. We're here to help you at every stage.
> Read more

Other Services

If we don't do something we'll to point you in the right direction, free of charge.
> Read more

Why Choose Us?


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HAPPY CLIENTS

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CLIENT FOCUSED

What Our Clients Say


Mike Stoddart

Letting Agent


Great service. Withoubt doubt the best, clearest and friendliest financial I’ve ever received. I cannot say enough good things about The Insurance Helpline.

CONTACT US
t: 0141 248 9787
e: questions@theinsurancehelpline.org.uk
w: www.theinsurancehelpline.org.uk

WRITE TO US
54a Balshagray Drive
Glasgow
G11 7DA

CONTACT US
t: 0141 248 9787
e: questions@theinsurancehelpline.org.uk
w: www.theinsurancehelpline.org.uk

WRITE TO US
54a Balshagray Drive
Glasgow
G11 7DA